Privacy Policy

If you give us your email, we add it to our list so we can send you the newsletter, with guides and updates about building with AI. If you sign up for the course, we also keep your name and your answers to a few questions, put you on the course list so you can sign in, and note which parts you open and finish while you are signed in, and if you buy it, Stripe takes the payment. If you email us, book a call or work with us, we keep what you send us, and we transcribe most of our calls so we have notes of them, so we can do the work. We store it securely, we don't sell it, and you can unsubscribe or ask us to delete it at any time. That's really it, and the rest of this page is the detail.

This site is run by CompletePicture Solutions Ltd ("we", "us"). We're the data controller for the information described here. For anything to do with your data, whether that is a question, unsubscribing or a request to delete it, email oli@completepicture.ai.

• Your email address, only when you choose to enter it into one of our forms.
• A note of where you signed up, such as which page the form was on, so we know what you were interested in.
• Whether our emails reach you, and whether you open one or click a link in it, which our email service reports back to us.
• Your name and a few answers, if you sign up for the course. Your role, the size and kind of business, which AI you use and how, what takes up your time, and what you hope to get from the course.
• A course record, if you have access to the course. That is how you came to it, when you last signed in, and, while you are signed in, which parts you open and which you mark finished, with the time of each.
• A record of your purchase, if you buy the course, which is when you paid and how much, with the payment itself taken by Stripe so your card details never reach us.
• Anonymous, cookieless usage stats, basic analytics about page visits that don't identify you and don't track you across other sites.

We only ask for your name when you sign up for the course, and everything else here comes from what you do on the site or with our emails.

We use your email to send you the newsletter, with guides, skills, tutorials and the occasional update about building with AI. Our legal basis is your consent, which you give by entering your email and submitting the form, and you can withdraw it at any time by unsubscribing. When you ask for free access to the course material, the form tells you that you will get the newsletter as well, and unsubscribing from the newsletter never takes away your access to the course. Knowing whether emails arrive and are read is part of sending them, so it rests on the same consent.

We use the course record to sign you in, to keep your progress when you change device, and to see which parts of the course people use and where they get stuck, so it can be improved. We use your name to address you, and your answers to understand who the course is for and to know whether and how to get in touch with you about working together. The legal basis is our legitimate interest in running the course and making it better, which is what you would expect a course to do, and you can ask us to delete the record at any time.

If you buy the course, we use the purchase record to give you what you paid for and to keep the accounts the law requires, and the legal basis is the contract between us.

The anonymous usage stats are used under our legitimate interest in understanding which content is useful, and because they don't identify you they don't need a cookie banner.

If you email us, book a call, become a client or hear from us about our work, we keep your name and contact details, the emails between us, the meetings in our calendar, and a transcript of most of our calls with the notes made from it. If you would rather a call was not transcribed, say so at the start and it won't be. We use them to do the work, to keep track of what we have agreed and to keep the accounts. The legal basis is the contract between us where there is one, and otherwise our legitimate interest in running the business, which you can object to at any time.

If we got in touch first, we found your details in public places, Companies House, your firm's website or LinkedIn, and we use them only to tell you about our work. Tell us once that you are not interested and we stop.

We keep things lean. The only third parties involved are the services that run this website and the business behind it:

• Supabase, which stores the email list, the course list and the course record.
• Resend, which sends our emails, the newsletter and the course sign-in links alike, and tells us whether each one was delivered, opened or clicked.
• Stripe, which takes payment for the course and keeps its own record of the payment.
• Vercel, which hosts the website and provides the cookieless analytics above.
• YouTube, which plays the course videos in its privacy-enhanced mode, so nothing is stored on your device until you press play.
• Google, which runs our email and calendar.
• Composio, which connects our email, calendar and Stripe account to the AI tools we work with.
• Anthropic, whose Claude models we use to sort and draft our email and keep our notes.
• Wispr Flow, which transcribes our calls and writes up the notes from them.

We don't sell your data or share it with advertisers. These providers may process data on servers outside the UK; where they do, that transfer is covered by standard contractual clauses or an equivalent safeguard.

We keep your email on the list until you unsubscribe or ask us to delete it. When you unsubscribe we stop emailing you and keep only a note of your address, so you are never added back by mistake, and if you ask us to delete it we remove it entirely. Your course access and course record stay until you ask us to remove them, except a record of a purchase, which we keep for six years because the law requires it for the accounts. Emails, call notes and contact details from working together stay while we are in touch, and the records of paid work for six years for the same reason, and you can ask us to delete the rest at any time.

Under UK GDPR you have the right to:

• ask what we hold about you and get a copy of it;
• have it corrected or deleted;
• withdraw your consent and unsubscribe at any time;
• object to how we use it.

To do any of these, email oli@completepicture.ai and we'll sort it. If you're ever unhappy with how we've handled your data, you can complain to the UK's Information Commissioner's Office at ico.org.uk.

We don't use tracking or advertising cookies, and our analytics are cookieless. What we do store in your browser is there to make the site work. If you sign in to the course, a cookie keeps you signed in on that device for a month, and the course keeps a note of what you have finished so the ticks appear straight away. A small flag also remembers that you've already seen the email signup prompt, so we don't keep asking. None of it tracks you.

If we change what we collect or who we use, we'll update this page and the date at the top. For anything material, the honest move is we'd tell you.